Measuring Engagement Does Not Improve It
Many organizations that conduct employee engagement surveys believe that measuring engagement is the only necessary step to improving it as well. In many ways, measuring engagement creates an expectation that it will be significantly improved. When describing this research to groups, I often ask participants if they have ever worked for a very poor leader in the past. ZFCOIn another study with this same organization, we found that if a newly hired, highly engaged employee came into a group where engagement was low, within 18 months their engagement level matched the average engagement of the employees in that work group. If the major source of low engagement is the environment in a work group, which is in turn influenced by the effectiveness of the work group manager, then for engagement to improve change needs to occur at the work group level.